Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and rectify the issue. We will provide a return address and a replacement or refund as preferred.

We do not issue a refund if your order does not arrive due to factors within your control. (e.g. providing the wrong shipping address)

Returns

To submit a return request or if you are unsatisfied with your order – please contact our support within 7 days of the date of delivery. You will then have an additional 23 days to return your order to us. Returns outside of this 30 day period will not be accepted. 

Customers will be responsible for paying return shipping costs.

Exceptions/non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as flowers or plants), custom products (such as special orders or personalized items), and personal care goods (such as face masks ). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.